Product docs and commercial terms.

Refund Policy

This policy defines when subscription payments may be refunded, which scenarios are excluded, and how to request a refund.

Last updated April 22, 2026

1. Monthly subscription refunds

New monthly subscriptions include a 14-day satisfaction window from the first successful charge.
If cancellation and refund are requested within that window, the first monthly charge is refunded in full.
After the 14-day window, monthly charges are non-refundable and service remains active through the current billing period.

2. Renewal and annual contract terms

Monthly renewals are billed in advance and are not prorated after renewal unless required by law.
Enterprise annual agreements follow the refund and termination language in the signed order form.

3. Ineligible refund scenarios

Refunds are not provided for partial months, unused quota, destination-side outages, or misconfigured customer pipelines.
Chargebacks filed without first contacting support may lead to account suspension while the dispute is investigated.

4. How to request a refund

Send your request to support@logtrim.dev from an email associated with the billing account.
Include organization name, invoice number, and a concise reason for cancellation so we can verify eligibility quickly.
Approved refunds are issued to the original payment method and typically settle within 5 to 10 business days.

5. Cancellations and data handling

Canceling a subscription prevents future renewal charges but does not retroactively void prior invoices.
After cancellation, account data is handled according to the retention and deletion terms in the Privacy Policy.

Policy references

Subscription usage and activation controls are defined in the Terms and Conditions.

Personal data handling after cancellation is defined in the Privacy Policy.