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Privacy Policy

This policy explains the information we collect, why we collect it, and how we protect user and organization data while operating LogTrim.

Last updated April 22, 2026

1. What this policy covers
  • This policy explains how LogTrim collects, uses, and safeguards personal information for account holders, prospects, and support contacts.
  • It covers account operations, public website interactions, and support workflows.
2. Information we collect
  • Identity and account data such as name, organization, email address, authentication metadata, and role assignments.
  • Commercial data such as subscription tier, invoice references, and billing status supplied through our billing provider.
  • Operational metadata such as workspace settings, API key labels, audit events, and support correspondence.
3. Product data boundaries
  • Customer telemetry is processed according to organization pipeline configuration.
  • Account and billing systems do not ingest or store customer raw log payloads as part of normal operations.
4. How we use personal information
  • Provide and secure your account, enforce tenant authorization, and process subscription lifecycle events.
  • Respond to support requests, detect abuse, improve reliability, and maintain auditability of administrative actions.
5. Legal bases and sharing
  • We process data based on contract performance, legitimate interests, legal obligations, and consent where required.
  • We share personal data with subprocessors only when needed for delivery of service, billing, email delivery, security, or infrastructure hosting.
6. Retention and deletion
  • Account, billing, and audit records are retained as needed for legal, security, and compliance obligations.
  • When an account is deleted, associated personal data is removed or anonymized on a schedule aligned to those obligations.
7. Security controls
  • We use role-based access controls, encrypted transport, infrastructure hardening, and audit logging for privileged operations.
  • No security program eliminates all risk. You are responsible for protecting your credentials and destination secrets.
8. Your rights
  • Depending on your jurisdiction, you may request access, correction, deletion, portability, or objection to certain processing.
  • You may also request restriction of processing or lodge a complaint with an applicable supervisory authority.
9. Cookies and analytics
  • The marketing site may use essential cookies and lightweight analytics required to operate pages and understand aggregate traffic.
  • Authentication and session cookies are used to keep you signed in and enforce secure workspace access.
10. Updates and contact
  • We may update this policy as product capabilities or legal requirements evolve. Material changes are posted on this page.
  • Privacy requests can be sent to privacy@logtrim.dev.